Salesforce Support Specialist

Reports To: Senior Salesforce Administrator
Job Type: Full-time
Region: United States
Location: Cambridge, MA
Start Date: Immediate
Contact: Please apply by filling out the form below.

Mission & History of Root Capital

Root Capital invests in the growth of agricultural enterprises so they can transform rural communities. These businesses purchase crops such as coffee, cocoa, or grains from smallholder farmers. With growth, they become engines of impact that can raise incomes, create jobs, empower women and young people, sustain peace and preserve vulnerable ecosystems.

We supply these businesses with vital resources: access to capital, trade and technical partners, financial training and conservation practices. We work in hard-to-serve geographies where others don’t. To date, we’ve distributed $1.4 billion to improve the lives of over six million people in farming communities.

Headquartered in Cambridge, Massachusetts, Root Capital currently has associated offices in Costa Rica, Mexico, Nicaragua, Peru, Senegal, and Kenya.

Position Overview

The Salesforce Support Specialist will work with a team of experienced Salesforce professionals to support more than 130 users across the globe. They are a cool-minded, critical thinker who will provide a baseline-level of support for all users. Additionally, they will be responsible for conducting trainings, developing learning resources and identifying opportunities for increased process efficiencies. Ideal candidates are service-oriented and have previously experience in a Salesforce support role.

This position is an excellent opportunity for anyone interested in the interplay between business processes, user experience and technical solutions.

Responsibilities

  • Provide end-user support for internal case management and case triage
  • Support with system maintenance and data integrity
  • Responsible for user on-boarding and off-boarding
  • Develop and deliver on-going trainings and learning materials
  • Maintain general system documentation
  • Assist with vendor selection and management
  • Responsible for vetting annual Salesforce releases and identifying areas for subsequent system improvement
  • Perform other relevant duties as assigned.

Skills & Experience

  • Demonstrated understanding of the Salesforce platform, data structure, security permissions and reporting functions.
  • Minimum of two years of experience using Salesforce in an administrative capacity. Preference to candidates with an Admin 201 certification.
  • Bachelor's degree or equivalent work experience as a Salesforce administrator.
  • Strong communication skills, including the ability and patience to translate technical concepts to a non-technical audience.
  • Strong problem solving skills and attention to detail.
  • Ability to adapt to rapidly changing organizational needs and prioritize tasks accordingly.
  • Spanish proficiency is helpful, though not required.
  • Commitment to Root Capital’s mission.
  • Must be authorized to work in the United States.

Applications

More information about Root Capital is available at www.rootcapital.org. Applications are accepted on a rolling basis. Candidates are encouraged to apply using the form below as soon as possible, making sure to include a resume and cover letter that describes your interest, qualifications, language abilities, salary requirements, and how you learned of the position. Finalist candidates will be required to provide at least three work-related references.

Root Capital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, ancestry, active military or veteran status, age, physical or mental disability, medical condition, pregnancy (which includes pregnancy, childbirth, medical conditions related to pregnancy and childbirth, and breastfeeding and expressing breast milk), sexual orientation, gender, gender identity, gender expression, genetic information, or any other characteristic protected by law. Root Capital is committed to creating a dynamic work environment that upholds our leadership principles of: empowerment, equity, integrity, service, and transparency

Job Application

Note: Both a Resume and Cover Letter are required for job consideration. Do not attach the same file twice.
Preferred Language
Are you a former Root Capital employee or contractor?